Clinic Info & FAQ

As of Jul 1, 2021 we are still following COVID protocol including masking for therapists and clients. All our therapists have been fully vaccinated as June of 2021.

A detailed version of our COVID protocol is here.

CLINIC POLICIES

Continuing protocols require us to screen ourselves and our clients for symptoms of COVID. We may not treat clients with COVID symptoms. Clients must perform a self-assessment the day before and the day of their appointment via this link: COVID self-assessment

Masks are (still, as of Jul 1st 2021) required while in the clinic space. Please bring one with you. We have a limited supply of masks available for purchase. If you are unable to wear a mask for health reasons please contact your therapist prior to your appointment to discuss options. Your therapist will also be wearing a mask for your protection.

New Patients

New patients will be sent a Case History Form and two consent forms (one regular and one that is specific to COVID). New patients should arrive 5-10 minutes before their appointment to ensure that the forms are completed. Consent forms must be signed in the office, not before.

Cancellation Policy

Your appointment time is reserved for you. As a courtesy to your therapist and fellow patients, we require 24 hours advance notice or you will be responsible for the full treatment fee. If you start to have COVID symptoms, contact us by email as soon as you notice them with a description of what you’re experiencing to waive the cancellation fee. Please note: Clients who no-show without contacting us beforehand will be charged the no-show fee even if they have COVID symptoms.

You can notify us by email at admin@downtowntherapeuticmassage.ca

Clients who booked online may also cancel their appointments via the booking system, providing it is within the allowed window. If you you are unable to cancel your appointment online, you must send an email.

Parking

Street parking is available on Hastings and Howe, however it is expensive and open spots are hard to find. In 2019 we lost a major parkade (formerly 320 Granville) to new construction and it has been more difficult to find parking spaces.

There are parkades approximately one block away at:

514 Howe (closes at 7:00pm) – $6.75/hour

512 Howe (Pacific Centre) – $7.50/hour

To see more parking options go to: https://en.parkopedia.ca/parking/downtown_vancouver/?arriving=202107121600&leaving=202107121800

Billing

Our clinic accepts payment for treatment via cash*, cheque, Interact, Visa and Mastercard. We do not direct bill benefits plans for the client.

*Cash is fine. It’s easy to sanitize bills.

The vast majority of extended benefit plans provide coverage for registered massage therapy. Please check your individual plan for amount of coverage and any limitations. Most major plans now allow clients to apply for reimbursement online and direct deposit, and clients get reimbursed quickly — usually within 2-5 business days.

Frequently Asked Questions

Q: Are you Registered?

A: Yes, we are both Registered Massage Therapists. RMT’s in British Columbia are regulated by the Health Professions Act, which requires the therapist to pass standard provincial board exams after completing a rigorous training program (currently 3000 hours). Continuing education and adherence to strict practice bylaws is a requirement to maintain Registered status.

Q: Will my extended health plan cover the cost of my treatment? If so, how much?

A: Each plan is different, but most cover registered massage therapy. Some cover a specific amount per visit (ie $35 per visit) or a percentage (most plans are in this category and cover 80% ). Most plans also have a yearly cap, the average being $500. It’s a good idea to contact your human resources or benefits personnel before making an appointment if you are concerned about reimbursement. Some plans may require a Doctor’s referral to make a claim.

We do not bill insurance companies directly, but give you a receipt that you submit to your insurance company. Most insurance companies are now accepting claims online, which has greatly increased speed of reimbursement. Most of our clients get their money back with a week of submitting, and some in less than 24 hours.

Q: Do you direct bill benefits plans?

No. Clients who use their benefits plans’ online portal and sign up for direct deposit get their reimbursements back quickly. Most seem to be reimbursed within 2-3 business days, but some are within 24 hours.

Q: Do I need a Doctor’s referral?

A: You don’t need a referral for us to give you a treatment; however, your extended health plan may require a Doctor’s referral in order to receive reimbursement. Call your plan provider or check with your human resources department to find out what you need.

Q: Do you do deep tissue work?

A: Yes. We work deeply enough for the vast majority of clients.

Q: Do you do light treatments?

A: Definitely! In fact, we always work with a pressure that is comfortable for you, even if we are doing ‘deep’ work. We also have techniques can create deep releases without using heavy pressure or causing too much pain.

Q: Is massage therapy safe for pregnancy?

A: Massage therapy is not only safe, it’s highly beneficial for both pregnancy and post-partum recovery. Techniques and positioning are modified to accommodate pregnancy needs. At our clinic we treat pregnant clients on specially designed pregnancy cushions that allows us to treat clients comfortably and safely in a face-down position through their entire pregnancy.

Q: What kind of oil do you use?

A: We use holly oil. It’s a light, plant-based, hypo-allergenic oil that doesn’t stain clothing or block pores.