Massage Therapy
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Clinic Info & FAQ

CLINIC POLICIES

New Patients

New patients should arrive 5-10 minutes before their appointment to fill out a Case History Form, so that we can start the appointment on time.

Cancellation Policy

Your appointment time is reserved for you. As a courtesy to your therapist and fellow patients, we require 24 hours advance notice or you will be responsible for the full treatment fee.

You can notify us by email at downtownmassage@shaw.ca. Clients who booked online may also cancel their appointments via the booking system, providing it is within the allowed window. If you you are unable to cancel your appointment online, you must send an email.

Parking

Street parking is available on Hastings and Howe, however it is expensive and open spots are hard to find.

There are parkades approximately one block away at:

320 Granville – $7.50/hour

514 Howe (closes at 7:00pm) – $6.75/hour

512 Howe (Pacific Centre) – $7.50/hour

Billing

Our clinic accepts payment for treatment via cash, cheque, Interact, Visa and Mastercard. We do not direct bill benefits plans for the client.

The vast majority of extended benefit plans provide coverage for registered massage therapy. Please check your individual plan for amount of coverage and any limitations. Most major plans now allow clients to apply for reimbursement online and direct deposit, and clients get reimbursed quickly.

Frequently Asked Questions

Q: Are you Registered?

A: Yes, we are both Registered Massage Therapists. RMT’s in British Columbia are regulated by the Health Professions Act, which requires the therapist to pass standard provincial board exams after completing a rigorous training program (currently 3000 hours). Continuing education and adherence to strict practice bylaws is a requirement to maintain Registered status.

 

Q: Will my extended health plan cover the cost of my treatment? If so, how much?

A: Each plan is different, but most cover registered massage therapy. Some cover a specific amount per visit (ie $35 per visit) or a percentage (most plans are in this category and cover 80% ). Most plans also have a yearly cap, the average being $500. It’s a good idea to contact your human resources or benefits personnel before making an appointment if you are concerned about reimbursement. Some plans may require a Doctor’s referral to make a claim.

We do not bill insurance companies directly, but give you a receipt that you submit to your insurance company. Most insurance companies are now accepting claims online, which has greatly increased speed of reimbursement. Most of our clients get their money back with a week of submitting, and some in less than 24 hours.

 

Q: Do I need a Doctor’s referral?

A: You don’t need a referral for us to give you a treatment; however, your extended health plan may require a Doctor’s referral in order to receive reimbursement. Call your plan provider or check with your human resources department to find out what you need.

 

Q: Do you do deep tissue work?

A: Yes. We work deeply enough for the vast majority of clients.

 

Q: Do you do light treatments?

A: Definitely! In fact, we always work with a pressure that is comfortable for you, even if we are doing ‘deep’ work. We also have techniques can create deep releases without using heavy pressure or causing too much pain.

 

Q: Is massage therapy safe for pregnancy?

A: Massage therapy is not only safe, it’s highly beneficial for both pregnancy and post-partum recovery. Techniques and positioning are modified to accommodate pregnancy needs. At our clinic we treat pregnant clients on specially designed pregnancy cushions that allows us to treat clients comfortably and safely in a face-down position through their entire pregnancy.

 

Q: What kind of oil do you use?

A: We use holly oil. It’s a light, plant-based, hypo-allergenic oil that doesn’t stain clothing or block pores.